The Premier Promise
Premier’s Commitment to Deliver an Exceptional Customer Experience
‘The Premier Promise’ is an affirmation of Premier’s long-standing commitment to deliver a superior end-to-end customer experience. It’s our pledge to always strive to do four things:
Make it easy to do business with us
Provide innovative, standard-setting solutions
Be your Product Concierge – for knowledge and service
Make it right if we fall short
We know that in an era of constantly rising consumer expectations, we must continuously redefine what it means to deliver a great customer experience. ‘The Premier Promise’ is our way of letting customers know that no matter how fast things change in our industry, they can count on us to deliver what we’ve always delivered: exceptional customer service combined with undeniably proven products that enable better patient outcomes.
We want our customers to know that we promise to go the extra mile, every time.