Premier will accept for return previously purchased merchandise which is suitable for resale. Merchandise suitable for resale requires current labeling, non-soiled packaging and current product configuration and specification.

We cannot accept the following medicaments back into stock for credit: Enamel Pro, Enamelon, Ziroxide, Topicale, Glitter, Hemodent, RC-Prep, Tastytooth, Tize-It!, Unit-dose applicators.

• Products with expiration dates that allow less than six months future shelf life will not be accepted for return.
• Special order merchandise is not returnable and their production may include up to a +/- 10% overrun/underrun.
• Discontinued items are not suitable for resale and therefore not returnable for credit.

Amounts credited for return merchandise may be adjusted for the following reasons. Premier reserves the right to apply additional charges at any time. Clinically contaminated product must be sterilized prior to return.

* “days” refers to number of days after the invoice date. | ** “documented” refers to proof of purchase, e.g. the invoice/packing slip.

Premier reserves the right to adjust any customer’s debit memos which do not conform to our published terms, conditions and policies.

Claims for lost or damaged shipments should be immediately filed with carrier. Claims for overages, shortage and/or internal damages must be made to Premier within 10 days of receipt of goods and documented.

Merchandise returned from a doctor through a dealer (requires a written explanation for return), doctor’s name, address and phone number.